COVID-19 COMMUNICATION (Coronavirus)

COVID-19 COMMUNICATION (Coronavirus)

Dear customers,
Amid the worldwide mobilization to ensure well-being and health due to the pandemic of the COVID-19 virus (Coronavirus), Pousada Doce Canela will take a temporary break from March 23 to April 6 (may be extended if the situation requires) following recommendations of the Ministry of Health, ANVISA (National Health Surveillance Agency), State and Municipal Decrees of Canela and Gramado, in addition to class entities related to Serra Gaúcha Tourism.
We are watching over the health of our guests, employees and suppliers and mainly understanding that the collective comes before the individual. It is a difficult situation, which changes every day, forcing us to make important decisions every day at all times.
Below is our rebooking and refund policy:
Cancellation and Credit
The Customer will be able to cancel his reservation and maintain the credit amount for future reservations. The amount will be available in full for one year, counting from the date of cancellation;
Redial
If you prefer, you can reschedule your trip for any period within 1 year, counting from the cancellation date. The redial (cancellation) fee will not be charged, only the difference between the rates, if any;
Cancellation and Refund
When choosing to cancel the reservation and request a refund, it will be analyzed on a case-by-case basis according to the cancellation policy chosen for the respective chargebacks.
Our staff in the reservations sector, respecting the preventive measures against Covid-19, will be available to answer any questions regarding your reservation during business hours from 8:00 am to 5:00 pm on the phones (54) 3282-9229 / WhatsApp (54) 9 8418 - 8691 e-mail reservas@pousadadocecanela.com.br.
We believe that this situation will soon return to control. As a civil society and as a country, we are doing our part to overcome together another turbulent moment that, with the union of all, will be shortened.
Without leaving home and total security, pay us a visit.
www.pousadadocecanela.com.br
With all affection, attention and care.
Team Pousada Doce Canela